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Privacy Policy, Legal Notice, Terms of Service, Cookie Policy and Acceptable Use Policy for KOLsuite.
Last updated: 17 July 2026
This document is a general legal template for KOLsuite and should be checked against the final technical stack, payment flow, cookie scan, pricing, credit rules and customer locations before publication.
The controller of personal data processed through KOLsuite is:
In this policy, Empatia Digital LLC may also be referred to as “KOLsuite”, “we”, “us”, “our” or “the Company”.
KOLsuite is a software-as-a-service platform designed for entrepreneurs, small businesses, local businesses, technical professionals, trainers, consultants and white-label partners. The platform helps users organise and generate marketing materials using information about their own business. Depending on the plan and configuration, it may provide business-memory features, content generation, pages, campaigns, lead capture, follow-up, automation, analytics, credits and white-label functionality.
KOLsuite does not promise virality, followers, fame, sales or financial results. Users remain responsible for reviewing and approving all material before publication or use.
This Privacy Policy applies to personal data processed through kolsuite.com, app.kolsuite.com, account registration, demos, waiting lists, subscriptions, purchases, support, onboarding, business-memory tools, artificial-intelligence features, lead-management tools, marketing communications, partner programmes, white-label portals, cookies and similar technologies.
Third-party websites, platforms and services linked from KOLsuite are governed by their own terms and privacy policies.
KOLsuite is not intended for routine processing of special-category data, such as health, biometric, genetic, religious, political, sexual-orientation or trade-union data. Users must not upload such data unless it is strictly necessary, legally permitted and appropriately protected.
Purpose: To answer enquiries, provide demonstrations, assess requests and communicate about possible services.
Legal basis: Consent, steps taken at the request of the individual before entering into a contract, and legitimate interests in responding to communications.
Retention: For the time required to answer the request and thereafter for applicable limitation periods.
Purpose: To create accounts, authenticate users, manage permissions, configure profiles, provide access and protect accounts.
Legal basis: Performance of a contract and pre-contractual steps.
Retention: While the account remains active and thereafter for legal, contractual and security requirements.
Purpose: To provide business-memory tools, content and page generation, campaigns, lead capture, follow-up, automations, micro-apps, credits and other contracted features.
Legal basis: Performance of the customer contract.
Retention: For the duration of the contract and thereafter for applicable legal and contractual limitation periods.
Purpose: To store and update information about the customer’s services, prices, audience, territory, tone, limits and positioning so the platform can generate more relevant results.
Legal basis: Performance of the contract and legitimate interests in providing a coherent service.
Retention: While the account is active or until the customer deletes or exports the relevant information, subject to backups and legal retention.
Purpose: To allow customers to manage their own leads, contacts, forms, campaigns, messages, quotations and follow-up.
Legal basis: KOLsuite normally acts as processor on the customer’s instructions. The customer determines the applicable legal basis.
Retention: According to the customer’s instructions, account settings and applicable data-processing agreement.
Purpose: To manage plans, payments, recurring charges, credits, invoices, taxes, refunds, disputes and fraud prevention.
Legal basis: Performance of the contract, legal obligations and legitimate interests in preventing fraud and enforcing payment.
Retention: For contractual, accounting, tax and limitation periods.
Purpose: To provide technical support, configure accounts, investigate incidents and assist with implementation.
Legal basis: Performance of the contract and legitimate interests in maintaining service quality.
Retention: For the duration of the request and thereafter for applicable limitation and security periods.
Purpose: To send news, product information, events, offers, educational content and updates.
Legal basis: Consent or, where permitted, a prior customer relationship for similar services with a simple opt-out.
Retention: Until consent is withdrawn or the individual opts out, with limited suppression-list retention.
Purpose: To manage partner applications, white-label accounts, commissions, client accounts, support, exclusivity and commercial arrangements.
Legal basis: Pre-contractual steps, performance of the contract, legal obligations and legitimate interests.
Retention: For the duration of the relationship and applicable legal periods thereafter.
Purpose: To publish authorised testimonials, reviews, images, videos, business names and verified results.
Legal basis: Consent or a specific contractual authorisation.
Retention: Until the authorisation is withdrawn, subject to retention needed to prove the authorisation.
Purpose: To detect unauthorised access, fraud, spam, scraping, misuse, attacks, credit abuse and security incidents.
Legal basis: Legitimate interests in protecting users, systems and services, and legal obligations where applicable.
Retention: For the period reasonably necessary for security, investigations and claims.
Purpose: To measure use, performance, activation, retention, errors and customer experience and improve the platform.
Legal basis: Legitimate interests for minimised internal analytics; consent for non-essential cookies or tracking technologies.
Retention: For the period necessary for analysis, with aggregation or anonymisation where reasonably possible.
Purpose: To provide essential functions, remember settings, secure sessions, measure use and, with consent, perform analytics and marketing.
Legal basis: Necessity for essential technologies; consent for non-essential analytics, advertising or personalisation.
Retention: As stated in the Cookie Policy and consent-management tool.
KOLsuite uses automated and artificial-intelligence functionality to generate, transform, classify, structure, summarise or adapt content, pages, campaigns, messages and other marketing materials.
Empatia Digital LLC acts as controller for personal data relating to its website visitors, account holders, customers, billing, security, support and its own marketing.
Where a customer uploads or manages personal data relating to that customer’s leads, clients, contacts, personnel or users, the customer normally acts as controller and Empatia Digital LLC acts as processor. Those activities must be governed by a data-processing agreement or equivalent contractual terms. Customers remain responsible for their notices, legal bases, retention rules, data-subject requests and communications compliance.
Personal data may be processed by carefully selected providers supporting:
Empatia Digital LLC does not sell personal data.
Empatia Digital LLC is established in the United States, and KOLsuite may use providers located in the United States or other countries. Where European data-protection law applies, international transfers will be supported, as applicable, by adequacy decisions, participation in an approved data-privacy framework, Standard Contractual Clauses, supplementary safeguards or another lawful transfer mechanism.
When required for a specific transfer, Empatia Digital LLC will enter into the relevant data-processing addendum, contractual module or other transfer instrument with the provider concerned.
KOLsuite may use automation, segmentation, usage rules, credit controls and AI-assisted functions. Unless expressly disclosed otherwise, KOLsuite does not make solely automated decisions about individuals that produce legal effects or similarly significant effects. Customers are responsible for reviewing platform outputs and for any decisions they make using those outputs.
Subject to applicable law, individuals may request access, correction, deletion, restriction, portability or objection, and may withdraw consent at any time. They may also object to direct marketing and, where applicable, request not to be subject to solely automated decisions with legal or similarly significant effects.
Requests should be sent to [email protected]. KOLsuite may request information reasonably necessary to verify identity and authority. Where KOLsuite acts as processor, it may refer the request to the relevant customer-controller and assist that customer in responding.
Individuals may complain to the data-protection or privacy authority competent for their place of residence, work or the alleged infringement. Before doing so, they are invited to contact [email protected] so that the concern can be reviewed directly.
Empatia Digital LLC applies technical and organisational measures proportionate to the risks, which may include access controls, secure credential storage, encryption where appropriate, backups, monitoring, logging, incident management, supplier review, resilience measures and restrictions on internal access.
No system can guarantee absolute security. Users must protect their credentials, use strong passwords and promptly report suspected unauthorised access.
KOLsuite is intended for adults, professionals, businesses and organisations. It is not directed to children. If Empatia Digital LLC becomes aware that personal data of a child has been collected without an appropriate legal basis, it will take reasonable steps to delete or regularise the information.
Customers are responsible for all personal data they upload, import, copy, generate or manage through KOLsuite concerning leads, clients, personnel, users or other third parties. Customers must ensure that they have a valid legal basis, provide required notices, respect individual rights, avoid excessive or sensitive data, and comply with privacy, advertising and electronic-communications law.
Empatia Digital LLC may update this Privacy Policy to reflect legal, technical, security, organisational or product changes. Material changes will be communicated through reasonable channels, such as the website, account interface or email.
kolsuite.com provides information about KOLsuite. app.kolsuite.com provides access to the subscription platform. KOLsuite helps businesses organise and generate marketing using information about their own operations, voice and positioning. Depending on the plan, features may include business memory, content, pages, campaigns, lead capture, follow-up, automation, credits, implementation and white-label portals.
Accessing the website makes the visitor a user of the site. Registering, subscribing or using the platform also makes the person or organisation a customer or authorised user. Users must act lawfully, in good faith, within the scope of their account and in accordance with these documents.
Users must not attempt to access systems, data or accounts without authorisation; introduce malware; bypass limits; scrape the service; share unauthorised credentials; impersonate others; distribute spam; infringe third-party rights; or use KOLsuite for illegal, deceptive or abusive activities.
The KOLsuite name, software, interface, design, code, structure, documentation, databases, branding, pages, templates and other proprietary materials are owned by Empatia Digital LLC or licensed to it. Subscription grants only a limited, revocable, non-exclusive, non-transferable and non-sublicensable right to use the service during the applicable term.
No ownership in KOLsuite is transferred. Reverse engineering, unauthorised copying, bulk extraction, reselling without approval, circumvention of technical limits and removal of ownership notices are prohibited.
Customers retain their rights in material they lawfully upload. They grant Empatia Digital LLC a limited licence to host, process, transform, back up and display that material only as reasonably necessary to provide, secure and improve the contracted service.
Customers warrant that they have the necessary rights and lawful basis for all data, brands, images, text, contact lists and other materials they provide.
AI-assisted output can be incorrect, incomplete, non-unique or unsuitable. Users must review all output before publication or use. KOLsuite does not guarantee that an output is unique, legally registrable, free of third-party similarity, compliant with every sector rule or capable of producing a particular commercial result.
KOLsuite does not replace legal, medical, financial, tax or other regulated professional advice.
KOLsuite may rely on or link to third-party hosting, AI, payment, email, messaging, analytics, social-media, CRM, automation and API services. Those services are also governed by their own terms and policies. Empatia Digital LLC cannot guarantee the continued availability or unchanged operation of services outside its reasonable control.
Empatia Digital LLC may send commercial communications where the recipient has consented or another lawful basis applies. Every marketing message will provide a simple method to opt out. Requests may be sent to [email protected].
Empatia Digital LLC will use reasonable efforts to maintain the security and availability of KOLsuite but does not promise uninterrupted or error-free operation. Maintenance, updates, third-party failures, cyber incidents, force majeure, regulatory change or technical faults may affect availability.
Nothing in this Legal Notice excludes liability that cannot lawfully be excluded. Subject to mandatory law, Empatia Digital LLC is not responsible for unlawful customer content, unreviewed AI output, unlawful campaigns, shared credentials, external services, indirect business losses or results that were not achieved.
Personal-data processing is governed by the KOLsuite Privacy Policy. Cookies and similar technologies are governed by the Cookie Policy and the consent-management interface.
For business and professional customers, the relationship is governed by the laws of Wyoming and applicable United States federal law, unless specific terms state otherwise. Consumer customers retain any mandatory protections that apply in their country of residence, and a choice of foreign law does not remove those protections.
These Terms govern the contract between Empatia Digital LLC, EIN 36-5051620, 312 W 2nd St, Casper, Wyoming 82601, United States, and the individual or entity that accepts these Terms, subscribes to a plan, purchases credits or uses KOLsuite.
To contract, the customer must review these Terms and the Privacy Policy, provide accurate information, choose a plan, accept the required boxes, complete payment where applicable and receive confirmation or account activation.
The Terms must be made available before purchase in a form that can be saved or reproduced. The contract is formed when KOLsuite confirms the order or enables the paid service.
Users must be at least 18 years old and legally able to contract. A person contracting for a company represents that they have authority to bind that organisation.
KOLsuite is an internet-based software service. Depending on the plan, it may include user accounts, business memory, content generation, pages, campaigns, lead capture, follow-up, micro-apps, credits, analytics, support, implementation, automation and white-label functions.
Features, limits, users, storage, support, credits, projects and implementation deliverables are determined by the plan page, order form or signed proposal.
If documents conflict, the order of priority is: (1) a signed order form or specific proposal; (2) the plan and checkout information accepted at purchase; and (3) these general Terms.
Customers must keep account information accurate, protect credentials, control authorised users and promptly report suspected unauthorised access.
KOLsuite may suspend an account where there is evidence of fraud, credential sharing, attack, abuse, payment failure, rights infringement, serious contractual breach or security risk.
Prices, billing period, currency, applicable taxes, implementation fees, recurring charges and included credits will be shown before purchase.
Customers are responsible for accurate tax and billing information. Tax treatment may depend on customer location, status and applicable law.
Unless clearly stated otherwise, plans are recurring subscriptions and renew for successive periods until cancelled.
Before purchase, KOLsuite will disclose the billing frequency, renewal price, duration, cancellation procedure and any minimum commitment. The general product principle is no long-term lock-in unless a specific accepted offer states otherwise.
Customers may cancel renewal through the account interface where available or by contacting [email protected].
Cancellation prevents the next renewal. Access normally continues until the end of the already-paid period, unless the account is suspended for breach. Fees for a period already started are not automatically refundable unless law or an express guarantee requires otherwise.
Some functions consume credits. Credits may be included in a plan or bought separately. They are not money, are not redeemable for cash and are not transferable unless expressly allowed.
The number of credits required may depend on the feature, model, length, processing load or provider used. The interface or plan documentation should give reasonable information about consumption.
Monthly included credits may expire at the end of the billing period if the plan states this. Separately purchased credits expire only as disclosed at purchase. Credits consumed by a verified technical failure may be restored.
Payments are processed through the methods offered at checkout. Payment providers may process identity, billing, payment, transaction and anti-fraud information. KOLsuite does not normally store full payment-card numbers.
If payment fails, KOLsuite may request an updated payment method, retry payment, restrict paid features, suspend the account or cancel the subscription after a reasonable period.
A trial or promotion will disclose its duration, feature limits, whether payment details are required, whether it converts automatically, the first charge date and how to cancel.
Promotions may be withdrawn in cases of fraud, duplication or abuse.
Assisted plans may include initial configuration, validation of the business memory, a first page, initial content, automations, support or implementation sessions.
The applicable proposal must define deliverables, timescales, customer dependencies and revision limits. Delays caused by missing customer information, access or approvals will extend delivery dates.
A commercial guarantee applies only when expressly stated in the plan, proposal, campaign or order.
Any 30-day implementation guarantee concerns the initial setup or activation, not revenue, sales, leads or other business outcomes. It may require timely customer cooperation and reasonable use. Unless expressly stated otherwise, it does not cover subscription periods, consumed credits or third-party charges.
Where mandatory consumer law grants a cooling-off or withdrawal period, KOLsuite will respect that right. The customer may notify [email protected] with their name, account email, service, purchase date and an unequivocal statement of withdrawal.
If a consumer expressly requests immediate commencement during a withdrawal period, the consumer may be required to pay for the proportion already supplied where permitted by law. Continuous SaaS services must not automatically be treated as a one-time digital download; the exact legal consequences depend on the service and applicable law.
Outside mandatory law or an express guarantee, refunds are not automatically provided for non-use, failure to cancel, consumed credits, unachieved commercial results or customer-side compatibility problems.
Refunds may be provided for duplicate charges, legally valid withdrawal, an applicable guarantee, serious attributable service failure or another exceptional case accepted by Empatia Digital LLC.
Where mandatory consumer law applies, KOLsuite will provide the digital service in conformity with the agreed description, functionality, compatibility, continuity, updates and security requirements.
Incidents should be reported to [email protected] with sufficient detail for investigation.
Customers acknowledge that AI-assisted output may be inaccurate, incomplete or non-unique and must be reviewed. It is not professional advice and does not guarantee business results.
Providers, models and technical methods may change. KOLsuite may provide required transparency notices where applicable.
When customers upload personal data about their own leads, clients, contacts, staff or users, the customer normally acts as controller and Empatia Digital LLC as processor.
Customers must have a lawful basis, provide notices, respect rights, avoid unlawful lists or sensitive data and comply with marketing and electronic-communications rules. A data-processing agreement will apply where required.
Customers are responsible for the legality and accuracy of their campaigns, messages, claims, landing pages and contact lists.
Customers must not use KOLsuite to send spam, hide sender identity, create fake reviews or testimonials, impersonate others, make unsubstantiated earnings claims, infringe intellectual property or conduct deceptive commercial practices.
White-label services are subject to additional terms covering branding, optional “powered by KOLsuite” attribution, account volumes, fees, credits, support, data roles, customer contracts, exclusivity, migration and termination.
The contracting entity, billing entity and data-protection roles must be made clear to end customers.
Customers retain their rights in lawful data and content. During the service, KOLsuite will provide reasonable export options for data, content, contacts and business information in technically available formats.
Export does not include KOLsuite source code, models, internal logic, trade secrets, proprietary configuration or third-party materials that cannot lawfully be exported.
KOLsuite may maintain backups under its technical procedures, but customers should keep independent copies of critical information. Recovery of every historic version is not guaranteed unless included in a specific plan.
KOLsuite will use reasonable efforts to maintain availability but does not guarantee uninterrupted operation. Maintenance, updates, attacks, external APIs, force majeure and provider outages may cause interruptions.
Any specific service-level agreement will take precedence for the services it covers.
Empatia Digital LLC may improve, replace or modify features. Material reductions to a core paid function will be notified reasonably in advance where practical.
Visual changes, equivalent provider substitutions, security improvements, legally required changes and removal of clearly experimental functions are not normally material reductions.
KOLsuite and its software, documentation, design, models, workflows, branding and proprietary materials remain the property of Empatia Digital LLC or its licensors.
The customer receives a limited, non-exclusive, non-transferable and revocable right to use the service during the subscription. Reverse engineering, circumvention, scraping, unauthorised resale and copying are prohibited.
For business customers, to the maximum extent allowed by law, Empatia Digital LLC’s aggregate contractual liability is limited to the fees paid by the customer during the twelve months preceding the event giving rise to the claim.
Empatia Digital LLC is not liable for indirect loss, lost profit, lost opportunity, reputational loss, unreviewed output, unlawful customer campaigns, third-party service failures outside reasonable control or outcomes that were never guaranteed.
These limitations do not restrict liability that cannot lawfully be limited and do not override mandatory consumer rights.
A professional customer will indemnify Empatia Digital LLC against third-party claims arising from unlawful data, intellectual-property infringement, spam, deceptive advertising, impersonation, unlawful content or serious breach of these Terms.
Empatia Digital LLC may suspend or terminate for non-payment, fraud, unlawful use, severe security risk, serious rights infringement, attack, unauthorised resale or material breach.
Where reasonable, the customer will be given an opportunity to remedy the breach. Urgent or severe cases may require immediate suspension.
At the end of the paid period, access and active functions will end. Customers should export their information before termination.
Data may be deleted after the communicated retention period, while limited backups and records required by law, security or claims may remain temporarily.
Empatia Digital LLC may update these Terms for legal, technical, security, organisational or product reasons. Material changes will be communicated with reasonable notice.
If a non-mandatory change materially disadvantages an existing paid customer, the customer may cancel before it takes effect.
For business customers, these Terms are governed by Wyoming law and applicable United States federal law, unless a specific agreement provides otherwise.
Consumers retain mandatory protections of their country of residence. Before court action, the parties should attempt good-faith resolution by written notice.
Cookies and similar technologies are small files or identifiers stored or accessed on a user’s device. They can maintain sessions, remember preferences, secure accounts, process payments, measure use, diagnose errors, prevent fraud and, with consent, support analytics or advertising.
These technologies are required for login, security, account operation, load balancing, checkout, fraud prevention, user preferences essential to the requested service and other core functions. They are used without optional consent only where legally permitted.
These remember non-essential choices and preferences. Consent will be requested where required.
These measure traffic, use, performance, errors and interaction. They will be activated only with consent where required.
These measure campaigns, conversions and audiences or support personalised advertising. They are activated only after consent where required.
Where non-essential cookies are used, the consent interface must offer equally clear options to:
Consent will not be inferred merely because a user continues browsing, closes the banner or fails to make a choice. Non-essential technologies will be blocked until the required consent is obtained.
The live cookie table must be generated from a technical scan of both kolsuite.com and app.kolsuite.com and updated whenever providers or functions change.
| Cookie / technology | Provider | Purpose | Category | Duration |
|---|---|---|---|---|
| [Complete after scan] | [Provider] | Session or security | Necessary | [Duration] |
| [Complete after scan] | [Provider] | Product analytics | Analytics | [Duration] |
| [Complete after scan] | [Provider] | Marketing measurement | Marketing | [Duration] |
Users can change or withdraw consent at any time through a persistent “Cookie settings” link in the website or platform footer. Withdrawal must be as easy as giving consent. Browser settings may also block or delete cookies, although disabling necessary technologies may prevent login or core functions.
Some providers may process information in the United States or other countries. Where European data-protection law applies, international transfers will use an applicable adequacy decision, approved privacy framework, Standard Contractual Clauses, supplementary measures or another lawful mechanism.
This Cookie Policy will be updated when cookies, providers, purposes, retention periods, consent rules or platform features change.
Users must not use KOLsuite to:
Empatia Digital LLC may investigate suspected misuse, preserve relevant evidence, restrict features, suspend accounts, terminate service or report unlawful conduct where appropriate. Where reasonably possible and safe, the user will be notified and given an opportunity to respond.
Avoid ambiguous payment buttons such as “Continue”, “Next” or “Register” where clicking creates a payment obligation.